Refund Policy for Perishable Products
Last Updated: [Date of Last Update - e.g., June 3, 2025]
At www.wholesalehousebd.com, we strive to deliver fresh and high-quality perishable products. Due to the sensitive nature and limited shelf life of these items, our refund policy for perishable goods is designed to ensure freshness and fairness.
Please read this policy carefully before purchasing perishable items.
1. Definition of Perishable Products
Perishable products include, but are not limited to:
Fresh fruits and vegetables
Dairy products (milk, yogurt, cheese)
Meat, poultry, and seafood
Baked goods (bread, pastries)
Prepared meals
Flowers and plants
Any other item explicitly labeled as "perishable" or having a short expiration date.
2. Eligibility for Refund/Exchange (Perishable Products)
To be eligible for a refund or exchange for a perishable product, the following conditions must be met:
Reporting Time Limit: You must report any issues with the perishable product within [e.g., 24 hours / 12 hours / 1 day] of the delivery time. Reports made after this period may not be eligible for a refund or exchange.
Proof of Issue: Clear photographic or video evidence of the damaged, spoiled, or incorrect item is mandatory. This evidence helps us assess the issue and improve our service.
Condition of Item: The product must be largely intact and in its original packaging (where applicable). While we understand spoilage can occur, items that have been fully consumed, significantly used, or intentionally altered will not be eligible.
Reason for Return: Refunds or exchanges for perishable products are typically only processed for the following reasons:
Spoiled or Expired on Arrival: The product is visibly spoiled, rotten, or has passed its expiration date upon delivery.
Damaged During Transit: The product is significantly damaged during shipping, making it unusable or unsafe for consumption.
Incorrect Item Received: You received a perishable product that is different from what you ordered.
3. Non-Eligibility for Refund/Exchange (Perishable Products)
Refunds or exchanges will generally not be provided for perishable products under these circumstances:
Change of Mind: We do not offer refunds or exchanges for perishable products due to a change of mind.
Improper Storage: If the spoilage or damage occurred due to improper storage or handling by the customer after delivery.
Reporting After Time Limit: Issues reported beyond the specified reporting time limit (e.g., 24 hours from delivery).
Minor Imperfections: Minor cosmetic imperfections that do not affect the product's quality or usability.
Taste Preference: Dislike of taste or texture, unless the product is clearly spoiled or defective.
4. How to Report an Issue and Request a Refund/Exchange
Contact Us Immediately: As soon as you discover an issue with a perishable product, contact our customer service team via:
Email: admin@wholesalehousebd.com
Phone: +801711772066
Your Order Number.
The name of the specific perishable product(s) in question.
A detailed description of the issue (e.g., "rotten tomatoes," "milk expired," "damaged packaging").
Crucially, attach clear photographs or videos of the product showing the damage, spoilage, or incorrect item.
Assessment: Our team will review your report and evidence. We may contact you for further information.
Resolution: If your claim is approved, we will offer one of the following solutions at our discretion:
A full refund to your original payment method.
A store credit for the value of the item.
A replacement of the item on your next delivery or a separate delivery, depending on feasibility.
5. Refund Processing Time
Once your refund is approved, it will be processed within [e.g., 2-5] business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy for Perishable Products, please do not hesitate to contact us.
Email: admin@wholesalehousebd.com
Phone: +801711772066
Website: www.wholesalehousebd.com